VEHICLE WRAP WARRANTY TERMS & CONDITIONS
Installations: Graphics and alignment as applied to vehicles may not be precisely matched to the digital images (“proofs”) produced for Client’s review. Graphics applied to vehicles are intended to be viewed from a distance of at least 15 feet and HDJ CUSTOM WRAPS, LLC produces each vehicle graphic with the detail and quality appropriate for viewing from such distance. HDJ CUSTOM WRAPS, LLC only guarantees final prints designed and set-up by HDJ CUSTOMS WRAPS, LLC for print. HDJ CUSTOM WRAPS, LLC expressly disclaims all warranties regarding paint jobs on non-standard OEM cars and trucks. HDJ CUSTOM WRAPS, LLC expressly disclaims all warranties on buses, boats, trailers, RVs, custom vehicles, and vehicles with OEM paint that is more than 6 years old. If we are asked to cover existing vinyl decals, we cannot be liable for any damage caused to these decals during the installation or removal process.
Although we try to make the wrap look like a paint job, it is NOT paint. There may be extreme curves and bumps such as rivets and deep channel curves and moldings on the vehicle that the vinyl will not be able to conform to. In some small areas you will see evidence of the original color of the vehicle below the wrap. These may be small areas such as around door handles and the edges of the lights on the vehicles. A vehicle wrap is made by applying 52-inch or 60-inch vertical panels of vinyl. There will be 1-inch seams where the panels meet. On a complex design with many matching points, HDJ CUSTOMS WRAPS, LLC cannot guarantee that the graphics will match 100% alignment due to extreme complex curves on the vehicle.
Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and 8-inch printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases there are slight differences between the printed flat paper proof and the 3-dimensional curved vehicle wrap. Due to the fact that a two-dimensional print is being applied to a three-dimensional vehicle, and due to the minor variances in the accuracy of the templates, the positioning of a vehicle wrap can vary from the proof by several cms throughout the entire length of a vehicle wrap. This is normal and wraps need to be designed with this in mind.
It is not reasonable to expect an inkjet-printed vinyl wrap to cover and look exactly like paint, or to look the same in all places. A piece of vinyl has limits and can only stretch so much before it changes color. In some cases, a relief cut must be made in the vinyl that will reveal a small amount of the vehicle’s original paint color underneath. In some cases, the only option is to install a patch to conceal a vehicle’s original color. Areas under door handles, mirrors, behind gas caps, and inside door jamb will not be wrapped. When wrapping extremely curved surfaces such as mirrors and bumpers, they may reveal the original paint color at the tight edges of the wrap. This is due to material limitations rather than install quality. If we are installing at the Client’s nominated location, suitable conditions must exist. Vehicles need to be indoors in a clean, dust-free temperature-controlled environment, with a power supply and good quality lighting, and with a minimum of 5 feet working space around the entire vehicle. If in the opinion of the senior installer on site, conditions are not suitable for the high-quality install of the wrap / graphics, the vehicle will be required to go to one of our nominated install locations.
Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly, and the adhesive may fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be wrapped. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again, this is not paint, it is a
special pressure sensitive vinyl material. Vehicles are not at exact right-angle curves; they maintain lines that are not 100% parallel to the ground. Due to this fact, the graphics that are 2D printed graphics will not be at the same exact angle of the vehicle lines once the wrap is installed onto the 3D vehicle surface. Due to the limitations and the sensitivity of the various substrates, it is impossible to reproduce all colors accurately. Therefore, in the absence of a representative from your company to select the appropriate color sample, reproduction will be at our discretion. When we wrap over existing vinyl strips or letters, the new wrap is thin enough on top that there will be evidence that there is old vinyl underneath the new vinyl. HDJ CUSTOM WRAPS, LLC cannot be held responsible for any damage void of vehicle warrantee, or anything caused through the application of the vinyl products. HDJ CUSTOM WRAPS, LLC is not liable if during the installation of a wrap the clear coat of the car begins to peel off. Original painted vehicles will not have any problems with the clear coat peeling off.
The application process in many cases takes no longer than three days for full wraps, and within one to two days for partial. The installation process should not be rushed, therefore HDJ CUSTOMS WRAPS, LLC reserves the right to take an additional day as needed.
The wrap material that is used for vehicle wraps does not stick very well to plastic or rubber parts, such as window trim, side plastic moldings, and plastic door handles. It is advised that these areas NOT be wrapped with adhesive vinyl. Initially the vinyl will stick, but over a short period of time such as a few months, the vinyl will fall off these areas.
In most cases of vinyl lifting, if it is a materials problem the lifting will present itself in the first few weeks after the initial installation. In most cases it is advised that the vehicle wrap be fixed so that the vinyl does not continue to peel back and become contaminated. It is not uncommon to see small areas of the wrap lifting soon after the installation is complete. Several factors can affect the vinyl’s adhesive’s ability to stick to the vehicle surface, including the following: – If the surface is not prepared properly before the wrap– Extreme temperatures (very hot or very cold)– Extreme humidity in the air during installation– Dust in the air during installation.
Should installation be performed at a non-HDJ CUSTOM WRAPS, LLC location, HDJ CUSTOM WRAPS, LLC will not be held liable for any issues related to improper install conditions such as temperature or dust.
Full wraps DO NOT automatically include chrome delete.
Vinyl Removal: All removals are quoted separately. Wrap removal can be very time-consuming and we charge by the by the hour for the labor and base on the age/condition/quality of existing vinyl wrap. HDJ CUSTOM WRAPS, LLC cannot be held responsible for any paint damage or existing striping damage when we do a removal. Since we do not know the integrity of the existing paint job, or the condition of the painted clear coat, or the condition of any existing vinyl decals, we are not responsible. All removal Clients understand this to be accepted policy by contracting HDJ CUSTOM WRAPS, LLC to do a vinyl removal on any vehicle. HDJ CUSTOM WRAPS, LLC cannot be held liable if during the removal of the wrap, the clear coat is peeled back with the wrap. In some cases, if you have existing vinyl stripes under the wrap, we cannot be held liable if portions of the stripes get removed during the wrap removal. We only use industry standard glue removal products to remove any remaining glue once the vinyl has been lifted. Vehicle wraps should be replaced every 3 to 4 years. Most vinyl manufactures such as 3M and Avery-Dennison
recommend this to allow for clean removals. Leaving vinyl on a vehicle for too long is problematic. As soon as you see the vinyl beginning to crack, this is the sign that the wrap should be removed in that area and rewrapped if needed.
Horizontal surfaces such as the roof and front hoods receive extreme sun and heat damage. In many cases, the sun will bake the vinyl into the paint on these horizontal surfaces if the vinyl remains on the vehicle for more than 4 years. Most vehicle wrap vinyl materials are guaranteed to remove cleanly from vertical surfaces for up to 4 years when applied onto original car paint. Vinyl that is cracked on the roof or on the front hood indicates sun and heat exposure damage to the original vinyl, and the heat has baked the vinyl into the vehicle’s painted surface. If this is the case, paint damage may occur with the removal of the vinyl from that area. Vinyl that is cracked like this will only peel off in small pieces when removed. When the vinyl has expired its term of clean removability, paint damage may be unavoidable, and HDJ CUSTOM WRAPS, LLC will not be held liable for any paint damage that results from expired vinyl with prolonged exposure to the sun and heat.
Often when there is striping on the vehicle prior to a new vehicle wrap, the old vinyl has been weakened from years of sun exposure. The old striping adhesive can become weak, and in some areas the striping will come up as the wrap is removed. HDJ CUSTOM WRAPS, LLC is not responsible if old stripes come off during the removal of a wrap. When we wrap over existing vinyl stripes or letters, the new wrap is thin enough on top that there will be evidence that there is old vinyl underneath the new vinyl. HDJ CUSTOM WRAPS, LLC will not be held responsible in any way if the Client is not happy because existing graphics could not be removed using conventional methods of removal.
HDJ CUSTOM WRAPS, LLC does not use any steel or metal knives during the removal process. We use plastics that will not damage the vehicle’s surface. HDJ CUSTOM WRAPS, LLC does NOT engage in unconventional methods of vinyl graphics removal because it may damage the surface of the Client’s vehicle. Unconventional methods include cutting or scraping of the vehicle surface or the use of harsh chemicals that may damage the vehicle’s painted surface. In some extreme cases when the wrap has been on the vehicle for more than 4 years, the wrap may no longer be removable, and the vehicle may need to go to a body shop to be sanded and repainted. If the vehicle requires a body shop, HDJ CUSTOM WRAPS, LLC will refer the Client to a body shop and the Client shall be responsible for paying the body shop.
We cannot be responsible for damage to paintwork when the vinyl is removed and would not advise application of a wrap on a re-sprayed surface, or poor quality/rusted paintwork. Please note, our experience shows that removal of vinyl designed for vehicle wraps from good quality factory original paintwork will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicle to ensure suitability of the existing surface before it is wrapped. If HDJ CUSTOM WRAPS, LLC is asked to remove pre-installed vinyl which was installed by a company other than HDJ CUSTOM WRAPS, LLC, HDJ CUSTOM WRAPS, LLC will make every effort to remove the existing vinyl but will not be held responsible for any damage that may occur to the surface of the painted vehicle after removal. This is because not all preinstalled vinyl is designed to be removed. In many cases pre-existing vinyl is non-removable.
A $75 fee will be added to the invoice for all vehicles that have not been recently washed (i.e., the vehicle must be clean, not waxed). This fee includes the labor cost of washing your vehicle by our
certified installers. To avoid this charge, please wash your vehicle before dropping off. Allowing ample drying time, we cannot begin work on a wet vehicle and this will push out your vehicles start time.
Warranty on Labor and Materials: HDJ CUSTOM WRAPS, LLC offers a 1-year limited warranty on the installation. There is no warrantee on horizontal direct sun exposure such as roofs and front hoods. Anything over 10 degrees vertical to horizontal is considered horizontal. The wrap warranty will depend upon the customer’s care of the vehicle and the outdoor/geographic conditions. Warranty is non-transferable. Vinyl that is cracking should be replaced immediately. We recommend hand washing only, avoid high pressure power washing. Also avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive. There are specially designed products to clean and polish vinyl graphics if needed. Please wait at least 3 weeks before washing your vehicle once applied. ALL INSTALLATION CLAIMS MUST BE MADE WITHIN 48 HOURS.
Agreement: This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representatives of both parties. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein, which may appear on the Client’s formal order, will not be binding on HDJ CUSTOM WRAPS, LLC. The Client acknowledges that the Client has read, understands, and hereby agrees and accepts the prices, fees, charges, use of images, specification and conditions stated herein and authorizes HDJ CUSTOMS WRAPS, LLC to perform all work as specified. The Client acknowledges that he/she has also been presented with, has read, and understands the color matching criteria and has selected the appropriate method for the design. The Client understands that HDJ CUSTOM WRAPS, LLC cannot guarantee the quality of any artwork that is not set up by HDJ CUSTOM WRAPS, LLC.
By accepting our proposal and estimate for work to be performed and activating the job order, the Client agrees to the terms stated above.